Overview
What is this course?
To be successful in your profession, you must have a specific set of skills to compete in today’s marketplace. In this detailed training course on conflict resolution and decision making, you will develop the most sought-after skills to launch your career and enhance your existing knowledge and skills.
In our Conflict Resolution course, you’ll learn to recognise and understand the different types of conflicts and the different approaches to resolving them. Through a combination of lectures, group discussions, and hands-on exercises, you’ll learn how to deal with conflict. You’ll learn to speak and listen effectively, evaluate different conflict resolution tactics, and develop strategies for managing difficult conversations.
Our package
SELF STUDY PLAN
FREE
- Identify and examine the causes of conflict in your interpersonal and work relationships.
- Create plans for resolving disputes using constructive communication methods.
- Recognise the fundamental tenets of arbitration, negotiation, and mediation.
- Master effective negotiation techniques to settle conflicts.
- Improve the capacity for productive and effective communication under challenging circumstances.
- Recognise how cultural variations affect how disputes are resolved.
- Use active listening techniques to enhance communication when solving problems.
- Appreciate the value of cooperation and empathy in resolving disputes.
- Gain knowledge of the legal ramifications of dispute settlement.
- Develop an understanding of the effectiveness of reconciliation and forgiveness.